ng777's Privacy Policy

This Privacy Policy applies to all ng777 services, including our website, mobile browser version, online betting services, live casino, slots, and customer support channels. This Policy applies whenever you visit our website, create an account, make a deposit or withdrawal, or contact us via live chat.

Please read this entire document carefully before using our services. If anything is unclear, contact our support team.

ng777 collects various types of information to improve your experience using our services and to ensure secure transactions. The information is detailed by category below.

2.1 Registration and Identity Information

When you create an account with ng777, we collect the following information:

• Full name (in Bengali and/or English)
• Date of birth (for age verification)
• Email address
• User ID and password (stored in encrypted form)
• National ID number or passport number (for identity verification where required)

2.2 Financial and Payment Information

To process deposits and withdrawals, we collect the following information:

• Mobile banking number (bKash, Nagad, Rocket)
• Bank account number and bank name (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal dates and times

2.3 Technical and Device Information

Information collected automatically from your device and browsing:

• IP address
• Browser type and version
• Operating system
• Device identity (device ID, model)
• Page visit logs, click data, session duration
• Referral URL

2.4 Communication Information

When you contact us via live chat or email, our support team keeps a record of that conversation so we can serve you better in the future.

ng777 uses your information only for specific and legitimate purposes. We never use your information unnecessarily or without permission. The main purposes are as follows:

• Account management: For creating, verifying, and maintaining your account.
• Processing financial transactions: To complete deposits and withdrawals correctly.
• Age and identity verification: To ensure that only users aged 21 or above can access our services.
• Fraud prevention and security: To prevent illegal activity, money laundering, and fraud.
• Customer support: To resolve your complaints and queries.
• Service improvement: To analyse user experience and improve the platform.
• Responsible gaming: To identify excessive betting patterns and provide necessary support.
• Legal obligations: To comply with applicable laws and regulations.

We do not sell your information to third parties for marketing or advertising purposes.

ng777 does not generally share your personal information with third parties. However, disclosure may be necessary in the specific circumstances below:

4.1 Payment Service Providers

To complete transactions, we share necessary information with bKash, Nagad, Rocket, and bank transfer services. This information is used solely for payment processing and is subject to the respective organisation's own privacy policy.

4.2 Technology and Service Partners

Gaming software providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe, among others, may receive limited technical information to operate their platforms. They are contractually bound to keep your information secure.

4.3 Law Enforcement Agencies

We may be legally required to provide information to the relevant authorities pursuant to a court order, regulatory requirement, or national security interest. In such cases, we will provide only the minimum information necessary.

ng777 uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential cookies: Maintaining login sessions, security tokens, and language preferences — the site cannot function properly without these.
• Analytics cookies: Which pages are visited most and how long you spend on them — this information is used to improve the site.
• Functionality cookies: To remember your preferences, gaming history, and settings.

5.2 Cookie Controls

You can disable or delete cookies at any time from your browser settings. However, disabling essential cookies may cause some parts of the service to not function correctly.

ng777 follows the highest industry-standard security measures to protect your personal information. The overall protection of user data is at the core of our privacy policy.

• SSL Encryption (SSL/TLS): All data exchanged between your browser and our servers is encrypted.
• Data encryption: Stored sensitive information (passwords, payment details) is kept in encrypted form.
• Access controls: Only authorised staff can access the information they need.
• Regular security audits: Our systems are tested through regular security audits.
• Firewall and intrusion detection: Active technologies are in place to prevent unauthorised access.
• Two-factor authentication: An additional verification layer exists for sensitive operations.

ng777 retains your information only for as long as is necessary to provide our services and meet legal obligations.

• Active accounts: All information is retained while your account remains active.
• Inactive accounts: Accounts that have been inactive for a long period may be reviewed and you will be contacted as necessary.
• Financial records: Records of financial transactions are retained for a specified period due to regulatory requirements.
• On account closure: Even after an account is closed, some information may be retained for legal or regulatory reasons.

Contact our support team to learn more about specific retention periods.

Every user of the ng777 platform enjoys the following rights regarding their personal information. Contact us to exercise these rights.

8.1 Right to Access Information

You may request a copy of all the personal information we hold about you. We will respond to your request within a reasonable time.

8.2 Right to Correct Information

If any information on your account is incorrect or incomplete, you can have it corrected. This can be done by logging into your account and going to profile settings, or through our support team.

8.3 Right to Request Deletion of Information

You may request that your information be deleted. However, it may not be possible to delete some information due to legal obligations or legitimate interests.

8.4 Right to Object to Processing

In certain circumstances you may object to the processing of your information. We will review such a request and take appropriate action.

8.5 Right to Close Your Account

You may request to close your ng777 account at any time. It is recommended that you complete all pending withdrawals before closing your account.

ng777's services are for users aged 21 or above only. We do not knowingly collect or store information from any minor.

We verify age at registration. If we become aware that a minor has created an account, that account will be closed immediately and all associated information will be deleted.

If a parent or guardian suspects their child is using our services, please notify our support team immediately.

ng777 reserves the right to update this privacy policy as needed. The policy may be revised due to changes in the scope of services, new legal obligations, or technological developments.

• We will publish a notice on the website before any significant changes take effect.
• The date of any change will be noted at the top of the policy as "Last Updated".
• If you continue to use the service after changes have been made, you will be considered to have accepted the new policy.
• You are advised to visit this page regularly to keep yourself up to date.

If you have any questions about the privacy policy, please contact us before the changes take effect.

If you have any questions, complaints, or requests regarding your information in relation to this privacy policy, please contact us. Our data protection team will review your message promptly.

To learn more, you can also visit our About Us, Terms & Conditions, and Responsible Gaming pages.